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Trading Terms

Please note: We do not sell to the public and ask that you visit Find a Retailer if you are looking to make a personal purchase.

The following policies affect all purchases made via bohemiacrystal.com.au. If you have any questions with regards to these policies please contact us directly.

Ordering with Bohemia Crystal

Bohemia Glass Pty Ltd is an Australian importer of Bohemia Crystal products and is a strictly wholesale supplier hence we only supply businesses that have registered and provided a current Australian Business Number.

To register your business with us please phone on (02) 9638 0533. Once you are a registered customer we will supply you with a login and password and you will have full access to our site including all pricing. You may also order directly through our agents, via phone, fax, email and at Trade Fairs.

Freight Policy

We deliver to all street addresses within Australia, but do not deliver to Post Office Boxes. Once you have signed in with your login details and placed your order, you will be prompted to select a delivery method and/or delivery address. If you do not wish to use one of our preferred delivery options, you can choose to personalise your freight options in which case a Bohemia Glass Representative will contact you. Please note that any costs associated with customised freight arrangements will be at the customer’s expense.

Payment Methods

For new customers, payment can be made via Credit Card, Direct Deposit or Cheque. Existing customers may apply for an account with Bohemia Glass Pty Ltd. Please contact us for further details.


Goods are not insured however all care is taken by Bohemia Glass Pty ltd to ensure your goods are properly packed and consigned.

Returns Policy

Should the goods supplied not be as ordered or faulty please contact Bohemia Glass Pty Ltd immediately.

Refunds and Credits

Requests for refunds or credit WILL NOT be considered after 14 days. DO NOT send goods back to Bohemia Glass Pty Ltd without first contacting us, so we can discuss the options available to you. Should you change your mind about goods when the order is received, this will not be considered as a reason to return goods.

Credit Notes will be issued if your request for a refund is accepted by Bohemia Glass Pty Ltd.